Help center
Frequently asked questions
Last updated July 2024
Quick answers about turnaround, files, pricing, pickup, and refunds. Can't find what you need? Send us a note.
How long does an order take?
Every order is produced in about 3 business days before it ships or is ready for local pickup. Standard shipping transit is added on top and varies by destination.
Do you offer free local pickup?
Yes. Free pickup at 1911 E Ball Rd, Anaheim, CA 92805 on every order, no minimum. Select "Pickup in Anaheim" at checkout. We'll email you the moment the order is ready.
Do you ship outside Orange County?
Yes — we ship anywhere in the US. Shipping is free on orders $200 and over, and a flat $15 on orders under $200 — the same rate for every product, from apparel to banners to signs. Or pick up free in Anaheim.
What file format should I upload?
Print-ready PDF is best (CMYK, 150–300 DPI, with 0.125" bleed on all sides). We also accept high-resolution JPG, PNG, AI, PSD, and SVG. If you're not sure, upload what you have and we'll review it before printing — see our File Setup guide for templates.
Can I see a proof before you print?
Yes. Reply to your order confirmation email and ask for a digital proof. Production starts only after you approve.
What's your refund policy?
Return any order within 30 days for a full refund — defective or not — at no cost to you. We provide a free return label, and there's no restocking fee. If it arrives misprinted, damaged, or defective, we'll reprint or refund with no need to send it back. See the full refund policy for details.
Do you offer business or volume pricing?
Yes. Quantity discounts apply automatically on apparel. Wholesale accounts get their own price list — including a negotiated per-square-inch DTF gang sheet rate — plus optional Net 15/30 terms and resale tax exemption (apply from your account page). For 100+ units or recurring orders, email support@anaheimprints.com to set up an account. We work with print shops, real estate brokerages, restaurants, churches, schools, and event planners across OC.
Is my payment secure?
Yes. Checkout is handled by Stripe over TLS. Card and bank details never touch our servers. We accept Visa, Mastercard, American Express, and Discover — including through Apple Pay, which charges the same card from your Apple Wallet — and US bank transfer (ACH debit). Bank transfers take 1–4 business days to clear; production starts once the funds settle. Approved wholesale accounts can also order on Net 15 or Net 30 terms.
Can I cancel or change an order after placing it?
Yes, if the order hasn't entered production yet — usually within a few hours of placing it. Email support@anaheimprints.com right away with your order number. Once a job is on the press or apparel has shipped, the 30-day guarantee kicks in instead.
Do you offer design services?
We don't run a full-service design studio, but we'll happily review your file, fix common setup issues (bleed, low DPI warnings, missing fonts), and offer suggestions at no charge before we print. For larger design work, we can refer you to local designers we trust.
How do I reach a real person?
Call (949) 464-5025 Monday–Friday 9 AM–5 PM PT, or email support@anaheimprints.com any time.