Help center
Frequently asked questions
Last updated May 2026
Quick answers about turnaround, files, pricing, pickup, and refunds. Can't find what you need? Send us a note — most quotes go out the same business day.
How long does an order take?
Most apparel and DTF orders ship in 2–4 business days. Vinyl banners, yard signs, and large-format prints usually ship in 3–5 business days. Business cards and flyers ship in 3–6 business days. Rush options are available — email support@anaheimprints.com with your deadline.
Do you offer free local pickup?
Yes. Free pickup at 1911 E Ball Rd, Anaheim, CA 92805 on every order, no minimum. Select "Pickup in Anaheim" at checkout. We'll email you the moment the order is ready.
Do you ship outside Orange County?
Yes — we ship nationwide. Apparel orders over $200 ship free; smaller apparel orders use real-time carrier rates. Signs and banners ship via FedEx/UPS Ground with rates quoted at checkout.
What file format should I upload?
Print-ready PDF is best (CMYK, 150–300 DPI, with 0.125" bleed on all sides). We also accept high-resolution JPG, PNG, AI, PSD, and SVG. If you're not sure, upload what you have and we'll review it before printing — see our File Setup guide for templates.
Can I see a proof before you print?
Yes. Reply to your order confirmation email and ask for a digital proof. Most proofs are sent the same business day. Production starts only after you approve.
What's your refund policy?
If your order arrives misprinted, damaged, or defective, email support@anaheimprints.com within 30 days of delivery for a full refund or reprint. Buyer's remorse on fully custom-printed items is reviewed case-by-case. See the full refund policy for details.
Do you offer business or volume pricing?
Yes. Tiered discounts apply automatically on apparel and DTF gang sheets. For 100+ units or recurring orders, email support@anaheimprints.com for a custom quote. We work with real estate brokerages, restaurants, churches, schools, and event planners across OC.
Is my payment secure?
Yes. Checkout is handled by Stripe over TLS. Card numbers never touch our servers. We accept all major credit cards, Apple Pay, Google Pay, and Link.
Can I cancel or change an order after placing it?
Yes, if the order hasn't entered production yet — usually within a few hours of placing it. Email support@anaheimprints.com right away with your order number. Once a job is on the press or apparel has shipped, the 30-day guarantee kicks in instead.
Do you offer design services?
We don't run a full-service design studio, but we'll happily review your file, fix common setup issues (bleed, low DPI warnings, missing fonts), and offer suggestions at no charge before we print. For larger design work, we can refer you to local designers we trust.
How do I reach a real person?
Call (949) 464-5025 Monday–Friday 9 AM–5 PM PT, or email support@anaheimprints.com any time. Most quotes go out the same business day.