Return & Refund Policy

You have 30 days after receiving your itemto request a return, for any reason — defective or not. To be eligible, the item must be in the same condition you received it — new and unused, with any tags, and in its original packaging — and you'll need your order number or proof of purchase. To start a return, email support@anaheimprints.com. We'll send instructions and a free return label to download and print — return shipping is always on us. Items sent back without first requesting a return cannot be accepted.

• What we accept: returns on any product — defective or non-defective.
• How to return: by mail or in store at our Anaheim shop, after contacting us to start the return.
• Return label: free — download and print; return shipping is on us.
• Restocking fee: none.
• Accepted condition: new and unused, in original packaging.
• Refund method: back to your original payment method, within 7 business days.

If your order is flawed, arrived damaged, or doesn't match what you ordered, email support@anaheimprints.comwith a photo. We'll reprint and reship the correct product right away, or issue a full refund — your choice. You don't need to ship the original back, and we cover any return shipping when the mistake is ours.

We accept exchanges. If you'd like to exchange an item — for any reason, defective or not — email support@anaheimprints.comwithin 30 days and we'll arrange a free exchange at no cost to you.

Most of what we make is printed to order from your artwork and specifications (banners, signs, decorated apparel, large-format prints). These are covered by the same 30-day return as everything else — return them within 30 days for a full refund at no cost to you, whether or not there's a defect. If they arrive misprinted, damaged, or different from what you approved, we cover that too.

Changed your mind? Return any item within 30 days for a full refund — no reason needed, and no cost to you. To avoid the hassle, you're welcome to double-check your color, size, material, and quantity selections before ordering, or request a proof so we can confirm the design first.

Orders move into production promptly. If you need to cancel, contact us as soon as possible at support@anaheimprints.com. We'll do everything we can to stop the order, but once a job is on the press or apparel has shipped we can no longer cancel it. If anything is wrong with the finished item, the coverage above applies.

Print color can shift slightly from screen to substrate. We match Pantone when you provide references and we proof on request. If the color isn't right when it arrives, email us within 30 days and we'll reprint or refund.

• Gift cards
• Used or worn items (returns must be new and unused)

Once your return is received and inspected, we'll email you to confirm we have it and let you know whether your refund is approved. Approved refunds are issued to your original payment method within 7 business days. Refunds for misprints, damage, or our error are issued as soon as we've confirmed the issue — you don't have to wait to ship anything back. After a refund is issued, it can take a few more days to appear on your statement, depending on your bank or card issuer.

If you haven't received a refund yet, first re-check your bank account. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there's often processing time before a refund posts. If you've done all of this and still haven't received your refund, email us at support@anaheimprints.comand we'll sort it out.

When a return is approved, ship it to: 1911 E Ball Rd, Anaheim, CA 92805, United States. Please don't send anything back before requesting a return — we can't accept unannounced returns.

Questions about this policy? Reach Anaheim Prints, operator of anaheimprints.com, at 1911 E Ball Rd, Anaheim, CA 92805.
Phone: (949) 464-5025 · Returns & refunds: support@anaheimprints.com · General: hello@anaheimprints.com