Return & Refund Policy

You have 30 days after receiving your itemto request a return. To be eligible, a stock (non-customized) item must be in the same condition you received it — unused, with any tags, and in its original packaging — and you'll need your order number or proof of purchase. To start a return, email support@anaheimprints.com. If your return is accepted, we'll send instructions and, when the return is our responsibility, a prepaid shipping label. Items sent back without first requesting a return cannot be accepted.

• How to return: by mail, after contacting us to start the return.
• Restocking fee: none.
• Accepted condition: new, unused, in original packaging (stock items).
• Refund method: back to your original payment method.

If your order is flawed, arrived damaged, or doesn't match what you ordered, email support@anaheimprints.comwith a photo. We'll reprint and reship the correct product right away, or issue a full refund — your choice. You don't need to ship the original back, and we cover any return shipping when the mistake is ours.

We exchange items that arrive defective or damaged. If you need to exchange an item for the same product, email support@anaheimprints.comand we'll process a free exchange.

Most of what we make is printed to order from your artwork and specifications (banners, signs, decorated apparel, large-format prints). Because these are made specifically for you, they can't be returned for change of mind. They are, of course, fully covered if they arrive misprinted, damaged, defective, or different from what you approved. Errors in customer-supplied artwork that we couldn't have caught (typos, wrong logo file, low-resolution images we flagged before printing) aren't eligible for refund, but we'll always work with you on a discounted reprint.

Change of mind on a correctly produced custom order is not eligible for return or refund. Please double-check your color, size, material, and quantity selections before ordering, and request a proof if you'd like us to confirm the design first.

We move quickly to get orders into production. If you need to cancel, contact us as soon as possible at support@anaheimprints.com. We'll do everything we can to stop the order, but once a job is on the press or apparel has shipped we can no longer cancel it. If anything is wrong with the finished item, the coverage above applies.

Print color can shift slightly from screen to substrate. We match Pantone when you provide references and we proof on request. If the color isn't right when it arrives, email us within 30 days and we'll reprint or refund.

• Gift cards
• Custom / personalized orders (except defects, damage, or our error)
• Used or worn items
• Change of mind on correctly produced items

Once your return is received and inspected, we'll email you to confirm we have it and let you know whether your refund is approved. Approved refunds are applied to your original payment method. Refunds for misprints, damage, or our error are issued as soon as we've confirmed the issue — you don't have to wait to ship anything back. Once issued, refunds typically take up to 10 business days to appear on your statement, depending on your bank or card issuer.

If you haven't received a refund yet, first re-check your bank account. Then contact your credit card company — it may take some time before the refund is officially posted. Next, contact your bank, as there's often processing time before a refund posts. If you've done all of this and still haven't received your refund, email us at support@anaheimprints.comand we'll sort it out.

When a return is approved, ship it to: 1911 E Ball Rd, Anaheim, CA 92805, United States. Please don't send anything back before requesting a return — we can't accept unannounced returns.

Questions about this policy? Reach Spoondash, operator of anaheimprints.com, at 1911 E Ball Rd, Anaheim, CA 92805.
Phone: (949) 464-5025 · Returns & refunds: support@anaheimprints.com · General: hello@anaheimprints.com